LAUREN ELAINE BRIDAL: Ordering Process and FAQ
ORDERING PROCESS & FREQUENTLY ASKED QUESTIONS:
Can I customize my Lauren Elaine gown?
Yes! You can customize any Lauren Elaine gown! Schedule a phone consultation with one of our Design Team Experts to discuss customizing your Lauren Elaine gown! Please email custom requests to firstname.lastname@example.org. Certain customization costs may apply, and pricing will be provided with your request response.
How do I take advantage of your complimentary 'measurement' services?
Complimentary measurement service* is provided prior to shipping, on all Lauren Elaine Bridal orders, to minimize the need for future alterations.
To collect your measurements, our Custom Measurement Guides are provided by a customer service sales representative via email upon purchase.
*Measurement service denotes that a gown is adjusted to specific measurements. While this helps provide the best fit possible by bringing in our existing patterns as closely to your provided measurements, and usually minimizes the need for alterations - additional alterations will be necessary. Additional alterations are a bride's responsibility.
Do you offer rush orders on customized/custom bridal gowns?
We can accommodate most rush requests, for the bride in need of her gown in less than the standard production timeline. For rush orders or extended production requests, please email email@example.com.
What happens after I place an order for my gown?
Upon placing your Lauren Elaine gown order, your gown will immediately be placed in our production queue, and all materials sourced, as all Lauren Elaine gowns are made to order. Once your gown is nearing completion, we will reach out to update you and confirm your shipping details. Once your gown ships, you will be updated with full tracking information. Our gowns are always shipped insured with signature required, so no wedding gown is EVER left on a doorstep!
What is your Return Policy and Terms of Sale?
As gowns are made to order, they are final sale. Our comprehensive return policy is available here.
We offer swatches for most laces/fabrics for a nominal charge of $25 once a deposit or payment has been made toward a gown. As our laces and fabrics are quite expensive, a commitment to a Lauren Elaine gown must be made prior to ordering a fabric swatch. Swatches ship within 1-2 weeks of purchasing.
For all other questions, please contact us at firstname.lastname@example.org or 310.595.1101 (Ext 1).