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Lauren Elaine Online Order Process

OUR ONLINE ORDER PROCESS:

Step 1: Ask us any questions up front! 

Request a call or text here - or email us at salesrep@lauren-elainedesigns.com (However, it's important to know that our emails frequently land in spam/promotional/junk folders, so please add us to your address book.)
We're fully transparent about our whole process, and want everything to go as smoothly as possible for our brides. By answering all questions and going over exactly what you can expect, we'll eliminate future surprises and stress;)

Step 2: Place your order!

Order directly from our website by adding to cart OR request an invoice via PayPal (usually helpful if you're making many customizations and would like those reflected on your invoice in writing.) Email salesrep@lauren-elainedesigns.com.

How do I take advantage of your complimentary 'measurement' services?

Complimentary measurement service* is provided prior to shipping, on all Lauren Elaine Bridal orders, to minimize the need for future alterations and help ensure a great fit.

To collect your measurements, our Custom Measurement Guides are provided by a customer service sales representative via email upon purchase. We do not need to know your measurements prior to purchasing - simply select the closest size for reference when purchasing. If you are between two sizes, please choose the larger size for reference.

*Measurement service denotes that a gown is made to specific measurements. While this ensures the best fit possible upon arrival by bringing in our existing patterns as closely to your provided measurements, and usually minimizes future alterations - additional alterations will still likely be necessary.  Additional alterations are a bride's responsibility. 

Why might I need alterations if I used the complimentary measurement  service?

While usually our gowns arrive fitting great, sometimes additional alterations are necessary. In most cases, additional alterations are limited to minor areas like strap adjustment, hemming, etc. and are usually necessary for the following reasons: (1.) Your measurements may have changed over the course of the production period. (2.) Personal preference. Especially with form fitting silhouettes (ie: mermaids, fit-to-flares, trumpets), every bride has their own unique idea of a perfect fit as it pertains to their individual shape. While our measurement service helps accommodate a closer fit than a standard size, an additional alteration may be necessary to attain this unique vision. 

What is the production timeframe on Lauren Elaine gowns?

Unless a rush order is requested (we can accommodate almost any deadline with a rush order upgrade, please contact salesrep@Lauren-ElaineDesigns.com!), all online Bridal Collection orders are completed within an estimated 4-6 months of purchase. If your wedding is in less than 6 months, please contact us to see if a rush order will be necessary. 

Rush fees vary depending on gown style, time of year, and deadline needed. Please contact us directly to discuss options. Salesrep@Lauren-ElaineDesigns.com

What happens after I place an order for my gown?

Upon purchase, your gown immediately enters production and your gown's materials and fabrications are sourced.  Within 48hrs of purchase, you'll receive our Custom Measurement guide to collect your custom measurements. We kindly ask that you send in your measurements within a month of purchase or sooner. 

IF your measurements will be changing before your wedding, we can allow updating your measurements 1 month prior to shipment. This will be discussed upon purchase.

After production is completed, your gown is thoroughly inspected, steamed, and delivered to our shipping department- where it is carefully packaged. You will receive an email notification prior to shipment, to alert you of your gown's completion, and collect your preferred shipping address. Additionally, you will receive an email confirmation upon shipment with full tracking details and shipping provider information.

Can I customize my Lauren Elaine gown?

We offer many options for customizing your bridal gown.  You have the opportunity to modify features such as straps, train, skirt style and fit modifications (i.e. raising/lowering back dip, sweetheart dip, etc.) Please contact us directly to discuss our modification options ~ salesrep@lauren-elainedesigns.com

For a full custom experience from start to finish, please contact us.

Am I able to receive production photos of my Lauren Elaine Bridal Collection gown during the construction process?

As we work with many brides and orders, photographing our gowns during the production process is not something our manufacturer can accommodate for our collection gowns.
Do you offer payment plans?
Yes! We are happy to offer both payments in full and payments via installments. For installment payment options, please email us directly ~salesrep@lauren-designselaine.com or request a call/text.
Please note, missed or late payments on installments or balances are subject to a minimum $95 late fee per month as well as loss of discounts for sale priced items.
What is your Return Policy and Terms of Sale?

All gowns are made to order and final sale. Our comprehensive return policy is available here.

How does international shipping work?
We work with brides worldwide, and we offer shipping worldwide - complimentary with all Bridal Collection gown orders. While shipping costs are complimentary, customs fees/charges are the responsibility of the bride. Lauren Elaine Inc is not responsible for custom charges or import fees.
For timelines, we will reach out upon purchase to advise of estimated shipping dates based on your wedding date. For many international orders (excluding Canada and Australia) we advise allowing a minimum of 1 month for shipping in case of customs delays. We always prefer a gown to arrive earlier than expected instead of later. We work diligently with  UPS / USPS / DHL and FedEx to ensure a smooth transition to the international destination. 

 

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